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Happy project management

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“You don’t have to give up the power of Microsoft Project for the simplicity and efficacy of Basecamp. The IntelliGantt Add In for Microsoft Project gives you the best of both worlds, which means a happy project manager and a happy team.”

That quote, from the Team Direction Web site, pretty much sums up my latest breakthrough as project manager for Web Communications. But how did I get there?

It began with Basecamp

Our department has been using Basecamp since before I worked here. It’s a great online tool for managing project tasks because it allows everyone on the team to see to-do lists across multiple projects and to add, delete and mark complete those to-do items as needed. You can give team members access to as little or as much as needed and there are no syncing or hosting issues since it is Web-based.

Monthly charge or not, we weren’t ready to give up our Basecamp account. But that doesn’t mean it’s perfect. While Basecamp allows you to assign milestones within a project, it doesn’t have the ability to apply complex dependencies among those milestones. (You know, task B can’t start until task A finishes, no matter how late task A runs, and so on…) Yes, if you move one, Basecamp can move all subsequent milestones back by the same number of days, but this is far too simplistic for the level of complexity in a multi-person, multi-project office.

Enter MS Project

Gantt charts are my friend. I’m a visual person, and I really like being able to see a project (or several projects, in my case) laid out in front of me on a timeline— no imagination required. In a perfect world, our department would switch over to Project and take advantage of its collaboration features. But the problem with that is that we’d need the more expensive MS Project Server and the Web Access add-on. What’s more, we would have to purchase 12 licenses and somehow get our IT department to expedite their process for evaluating software and providing support. Not likely.

So, I compromised and decided that we really only need one copy of MS Project Standard for our department. The least expensive solution in the Project family of products.
I ‘d make my Gantt charts and print them for my office wall from time to time so that others could check in to see how things were shaping up. And then I could take some time to transpose those dates and to-dos into Basecamp. It’s not ideal, but it’s a cost-effective compromise.

But what if Project could sync with Basecamp? That’d boost my productivity like none other, right?

Enter the IntelliGantt Add In for MS Project

The IntelliGantt Add In for MS Project seems to have been developed with MS SharePoint in mind, but it does sync with Basecamp. Here’s a screencast about integrating Project and Basecamp. I struggled a bit at first, but once I enabled Basecamp’s API, it worked like a charm. (You need to be the account owner, not just an administrator, to do this.) I’m still working out the kinks, like how to set up MS Project so that milestones and to-do items appear correctly in Basecamp, but it’s already saving me mucho time.

As it stands now, all of the line items from MS Project show up in Basecamp as one to-do list. I still need to assign responsibility for the task, but I’m guessing there’s away to automate this that I haven’t found yet. I also need to manually sort to-dos into separate lists for easier reading in Basecamp, but that’s not too time consuming with the drag and drop feature.

As with anything, the longer I use the software, the more adept I’ll become. I’m definitely open to advice if anyone else has a similar set-up, though!

Breaking the web language barrier

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Our office has grown to where we’re not a few people who wear a bunch of “hats”. We now have a group of people who are specialized in their own little world. Whether it be technical or content, we all have our own avenues we traverse in the web world. This situation creates communication problems where we have to explain how we do our jobs, or even what certain words mean, to our own office mates. This eats up precious time and creates “knowledge gaps”.

Smashing Magazine - a great web resource for developers - has provided an aggregate list of web glossaries for just this problem. Categories include typography, usability, marketing, CSS and XHTML and more. It might not make a writer an expert on analytics, but it is a great way to get started; or at least give someone some working knowledge on a subject.

So if you’re having a problem trying to explain what resolution is to a client or what the heck wysiwyg means, check out this helpful listing:

Useful Glossaries For Web Designers and Developers

The University of Missouri has had quite a few developers in sunny Springfield, Missouri, this week at the High Ed Web Conference 2008. With topics ranging from Usability, Accessibility and Design to Technical to Web Marketing, there has been a slew of topics that have generated much discussion.

The best news of all, in fact, is that our very own Paul not only won Best of Track but also Best of Conference for his Cross Site Scripting presentation. If you’ve never experienced Paul’s XSS presentation, definitely make it a priority.

So kudos to Paul! There is so much to talk about when we get home!

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Breaking old habits

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As I mentioned in my first post here, I come from a print background. Magazines, specifically. Now that I’m working on the Web, I’m learning more about what does and doesn’t work online.

Good grammar and punctuation? Catchy headlines? Simple sentences that are clear and to the point? Those things are important no matter where your work is published. My trouble lies more behind the scenes.

Writers often record their interviews so they can allow the conversation to flow without being bogged down by excessive note taking. It’s also great for going back to check quotes. I’ve been recording for a while, but it wasn’t until this week that I realized I have a habit of saying “mm-hmmm” and “uh-huh” as my subject speaks. I’ve always done this as a form of active listening and to let my interviewee know that I was following what they were saying. That, in itself, isn’t a bad thing. But it does become a problem in the internet realm.

Right now I’m working on a story that is going to have an audio slide show. Unlike many people I’ve interviewed in the past, this particular subject spoke in complete, coherent sentences that didn’t require a lot of additional context. Those are just the kinds of audio snippets that are perfect for an audio slide show. That is, if you haven’t mucked them up with a bunch of “mm-hmmms” and “uh-huhs”…

google-chrome.jpgIt appears that the announcement of Google’s new Web browser, Chrome, was sent out bit early in comic book form. What got my attention, being a comic geek, was that the comic was drawn by none other than the awesome Scott McCloud, creator of Understanding Comics.

You can read the official word about it on Google’s blog. You can also read the comic and get a more detailed rundown at Google Blogoscoped. I recommend reading the comic. McCloud does such a good job at explaining complex concepts and breaks down everything into easily understood pieces.

At first glance, it appears to be open source using the Webkit rendering engine with a brand-spanking-new JavaScript engine called V8. There’s also the standard stuff other browsers have like plug-in support, tabs and phishing protection. The focus on the project seems to be on making the browser faster, more efficient with memory and more secure.

I know what everyone is thinking: “Great. Now we’ve got another browser to test in.” Don’t fret yet. Since it’s based on the Webkit rendering engine, your sites should look just fine. (You test in Safari, right?) If you have a Web application, it remains to be seen how it will handle existing JavaScript code. Chrome is in beta and currently only available for Windows, with Mac and Linux versions on the way, so you have some time to see how things sort out.

It’s the season for those looking for professional development opportunities and there are plenty of conferences around to meet most needs. Yours truly will be speaking at the upcoming CASE Summer Institute in Communications and Marketing being held this year at the lovely University of Vermont in Burlington.

For about 5 days during the first week of August, marketing and communications professionals new to their jobs or new to higher ed will meet to enjoy perhaps one of the most fun conferences I’ve ever attended. Because it’s held over several days, participants get to truly immerse themselves in the experience, get to know the faculty and, most importantly, make other friends within their profession. This is critical for communicators.

Last year I was the rookie on the faculty. This year, I’m a returning team member with a brand spanking new Web workshop to offer attendees. My workshop sessions will include:

  • From Conception to Production: The Process of Building a Successful, User-Centered, Web Site

Sites big and small benefit from a sound plan and process. Learn how to organize your team and deliver a site that is within budget, meets goals and places the needs of your visitors first. Included in this session will be insights and resources you can use to make decisions about hiring consultants, selecting a content management system and more.

  • Managing the Hybrid Web Team

It’s a new and unexplored world now that communication and technical professionals work together on the same team. How does a communications professional manage technical staff? How can you find a language that both of you can understand? Let’s share some tips, tricks and techniques that will help you hire and manage the hybrid Web team.

  • I’ve Collected the Data; Now What Do I Do With It?

You have tons of Web analytics collected over many months or years. Learn how to use this information to “listen to your audience” and create user-centered Web sites.

Other presentations include Marketing Your Institution Online and the perennial favorite, What a Tangled Web We Weave: Campus Politics and the Web.

I was looking back at my presentations folder yesterday and realized the first time I delivered the Campus Politics and the Web presentation was in 2001. Wow. That seems forever ago. The good news is that what I discussed in the 2001 presentation as problems I faced, in 2008 I can stand before people and talk about them in the past tense. It’s nice to make some progress, isn’t it?

I will also be chairing the Online Strategies conference for CASE in Seattle in October. More about that one later.

Whatever you do in your professional life, make sure that continuing education and development are a part of it. For those of us who work in the world of Web, learning is perhaps the most important thing we do.

The URL is dead, long live search

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ReadWriteWeb had a very interesting post today about how 7 out of the top 10 fastest rising search terms from last year were “navigational search” terms: searches for a website that the user wants to visit where adding .com to the search term would have take the user directly to the site. In other words, instead of typing “www.facebook.com” into the browser’s address bar, the user searched for the term facebook in order to get to facebook.com.

We, as developers, have long been taught that providing your users with an easy-to-remember, intuitive URL is the best way to ensure that your users can find your site. But in light of this new information, I wonder if we, as a campus, should begin discussions on how we can make sure all our various sites are optimized for search engines.

But, what does it mean?

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Often in higher ed we use words that people outside academia (see, I just used one) don’t really understand. It’s sort of like a secret club and only those in it can participate in the conversation.

Recently, we started a list on the white board in our break room. This list was called: Words that are overused in higher education. We normally use our white board as a space to entertain, blow off some steam and otherwise have a laugh or two. However, it was really interesting and educational to see the list grow. So much so that I thought it should be shared on this blog.

As you read this list, think about how you communicate with your audiences. Are you telling your stories in ways those outside “academia” can understand? Are we relying on the same old catch-all words that amount to a lot of fluff and very little substance? Are we unintentionally creating the illusion of a special club by speaking in lofty terms that really don’t translate into the important messages we need to send.

There were a few other entries obviously added for laughs like football, bowl games, athletics, “your Mom”, etc. However, I’m sure you get the meaning. Take a look at the list and feel free to add a few of your own. After all, it’s all about the conversation, right?

  • excellence
  • paradigm
  • engaged
  • leadership
  • diversity
  • core values
  • synergy
  • utilize
  • experiential
  • impact
  • enhance
  • innovative
  • success
  • academia
  • scholarly
  • matriculate
  • mission
  • support
  • dialogue (as a verb)
  • multifaceted
  • achievement

Web Communication’s new theme song

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Thanks goes to my brother for sending me this.

Design Coding

Google Analytics

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I'm a big fan of Google Analytics and am always on the lookout for information that helps me use this tool to better serve the needs of our online audience. I found a great blog post from the .eduGuru who recently attended a Google conference and it has some great tips for using Google Analytics.